Privacy Policy

1. Who We Are

Build Visory (“Build Visory,” “we,” “us,” or “our”) is a Development and Code Compliance Consulting firm operating at buildvisory.org. We provide advisory and administrative support related to zoning research, regulatory compliance, building permit consulting, and project development coordination in Louisville, Kentucky and surrounding areas.

This Privacy Policy explains what personal information we collect, how we use it, and your rights with respect to that information. By using our website or submitting a consultation request, you agree to the practices described in this policy.

2. Information We Collect

Information you provide directly

When you submit a consultation request or make a payment through our website, we collect the following:

• Full name
• Email address
• Phone number (optional)
• Company or organization name (optional)
• Project description, location, and timeline
• Service selected and estimated hours

Payment information

Payment card information is processed directly by QuickBooks Payments (Intuit Inc.). Build Visory does not store, transmit, or have access to your full card number, CVV, or billing address. All payment transactions are encrypted and handled by Intuit’s PCI-compliant payment infrastructure.

Automatically collected information

Our website may automatically collect standard web server logs including your IP address, browser type, pages visited, and referring URL. This information is used solely for website security and performance monitoring.

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your consultation booking
• Send you a booking confirmation and next-step instructions by email
• Notify our advisory team of your request so we can prepare for your consultation
• Process payment for services rendered
• Respond to inquiries or follow up on your project
• Improve the functionality and content of our website

We do not use your information for automated marketing campaigns, third-party advertising, or profiling. We do not sell, rent, or trade your personal information to any third party.

4. How We Share Your Information

We share your information only in the following limited circumstances:

• QuickBooks Payments (Intuit Payments Inc.) — to process credit or debit card payments. Payment services are provided by Intuit Payments Inc. Intuit operates under its own privacy policy and PCI-DSS compliance program.
• Google (Gmail SMTP) — to deliver confirmation emails to you and our advisory team. Email delivery is governed by Google’s privacy policy.
• Legal requirements — if required by applicable law, court order, or government authority.

No other third parties receive your personal data as a result of using this website.

5. Data Retention

We retain consultation request records and associated contact information for as long as necessary to fulfill the services requested and to comply with applicable legal, accounting, and tax obligations. Payment transaction records are retained as required by Intuit and applicable financial regulations. You may request deletion of your information at any time by contacting us at the address below.

6. Cookies

Our website uses only essential, functional cookies necessary for the website to operate correctly (for example, language preference). We do not use advertising cookies, analytics tracking cookies, or third-party tracking pixels. No cookie consent banner is currently required as we do not deploy non-essential cookies.

7. Your Rights

Depending on where you are located, you may have rights under applicable privacy law including:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at naya@buildvisory.org. We will respond within a reasonable timeframe.

8. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment data is handled exclusively by Intuit’s PCI-compliant systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Commonwealth of Kentucky, United States. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in Jefferson County, Kentucky.